How I work
A method to connect decision and execution.
Understand the context, choose priorities, validate the solution and monitor its use. Each step has a function and an output that helps guide the next one.
The nine steps
The nine steps
What each step asks, does and delivers.
Governance and the definition of indicators are not left for the end: they begin in context and accompany the whole work. The order below is the order of execution — controls are built from the start.
Context
Central question
What does the company need to achieve?
- Activity
- Understand objectives, priorities and limitations.
- Expected output
- Definition of the problem.
Diagnosis
Central question
Where does the operation lose capacity?
- Activity
- Analyze flows, information and responsibilities.
- Expected output
- Bottlenecks and hypotheses to verify.
Prioritization
Central question
What deserves attention first?
- Activity
- Compare impact, effort, risk and dependencies.
- Expected output
- A reasoned sequence of actions.
Architecture
Central question
How should the improvement work?
- Activity
- Connect people, data, systems and rules.
- Expected output
- Design of the solution.
Validation
Central question
Do the assumptions hold in practice?
- Activity
- Test behavior, exceptions and costs.
- Expected output
- Adjustments and criteria to proceed.
Implementation
Central question
How does the solution enter the routine?
- Activity
- Configure, integrate, document and guide use.
- Expected output
- Improvement delivered according to the scope.
Governance
Central question
Who can do what?
- Activity
- Define owners, access and approvals.
- Expected output
- Control rules.
Measurement
Central question
What changed compared with the start?
- Activity
- Compare indicators and context.
- Expected output
- Reading of the result, with limitations.
Evolution
Central question
What needs to be adjusted?
- Activity
- Observe use, changes and new priorities.
- Expected output
- Improvement plan.
Illustrative example
The solution depends on the investigation.
- Simplify the processWhen there are steps or approvals that can be removed before any technology.
- Integrate informationWhen the problem is information that does not flow between areas and systems.
- AutomateWhen the task is repetitive, stable and already well understood.
- Use AIWhen there is volume, variation or language that requires interpretation, with supervision.
The decision depends on what the investigation finds — not on a preference for technology.